» Delivery Time
Immediately after receiving the confirmation of payment, we process your order, and we proceed with its shipping in the following working day, so that you will receive your order in a maximum of 3-4 days.
However, we would like to advise you that this confirmation may take up to 24h after the payment. In case there is a more urgent order and you want to be sure of the estimated delivery date, you may send us the corresponding invoice by e-mail (firstname.lastname@example.org).
» Delivery Method
Your order is delivered in a properly sealed package made especially for that by the Transporter. In the outer side of the box contains our company is identified as the sender: Confecções Francisco Oliveira, Lda, as well as the name of the receiver. Inside lays your order.
SHIPPING AND RETURNS
We recommend that the address of the buyer should be one where someone will be available to receive the order in the usual working hours (9-18h). The contacts inserted in the registry of the client, should include a direct contact in case there are any problems with the delivery and so that our transporter may contact you.
» Shipping Costs
For deliveries to Inland Portugal and Islands, Directsalesjeans.com will offer the shipping costs. The goods will be delivered by a Transporter chosen by Directsalesjeans.com.
For International deliveries, a cost of 20€ will be charged by each box, as each box contains 18 pieces of clothing.
In case the order is not delivered within the above mentioned time limits, if the address is incorrect, or the receiver is unknown in the mentioned address or if he declines to receive the order, the order will be returned to Directsalesjeans.com. We will contact you immediately. In case the order is in perfect conditions, we will be able to proceed with its reshipping, to a new address, but added with new payment for shipping costs. In case you do not proceed with the new payment for shipping costs, we will not be able reship your order. In case your order is not returned in perfect conditions, we will not refund neither the order nor the shipping costs. After receiving the products, if you notice any defect on any of them, you shall have 10 days to return them. We will not accept any other reason, like wrong size or wrong colour, since those characteristics are chosen by the client, and therefore will not entitle you to a refund.